Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days after payment has been received.
Once your order has been processed, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on your location.
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- United States: 7–15 business days
- Canada: 8–18 business days
- Australia & New Zealand: 8–18 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or holidays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking information to become active.
Customs & Import Duties
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase.
COLDMETAL cannot be held responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Shipments
If your package is significantly delayed or appears to be lost, please contact us at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Contact
For any shipping-related questions, please contact: