Refund policy
RETURN & REFUND POLICY
At COLDMETAL, customer satisfaction is important to us.
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to the original payment method within 5–10 business days.
Non-Returnable Items
We cannot accept returns for:
- Items showing signs of wear or damage caused after delivery.
- Items damaged by misuse.
- Gift cards (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue.